Gwinnett County Drives Performance Improvement With Corporater

Gwinnett County’s approach to performance management had been largely project-focused, but they wanted to adopt a more comprehensive approach. They wanted to capitalize on best practices and raise awareness by defining success in measurable terms.

To do this, they needed to transition from their project-based perspective. They needed to define and align strategic objectives and initiatives with relative Key Performance Indicators (KPIs) and cascade these through the organization. This posed an information management challenge, requiring a system that was visual as well as functional.

Gwinnett County needed more than a product to track performance metrics. The Corporater Business Management Platform stood apart by demonstrating true commitment to the Balanced Scorecard methodology. Corporater also offered a mutually beneficial partnership that the county knew would be essential to the program’s success.

Corporater Business Management Platform in Gwinnett County

At Gwinnett County, the administration, information management team, and end-users trained to become experts in the system and found it to be user-friendly. With minimal technical expertise, they can now perform routine system updates on their own. Corporater consultants also helped them refine the objectives and KPIs measured in their scorecards. Twelve scorecards are in place for more than 30 users across 13 departments:

The Corporater team from the technical experts working with county IT staff to Corporater’s executive leadership — has been instrumental in the successful deployment of the program. The county has been impressed with how Corporater has responded to ideas from county management, encouraged product improvement input ideas from the customer base, and helped them effectively share scorecard data.