Corporater introduced Helse Vest to Corporater Surveyor module, which was integrated into Helse Vest solution. Results from surveys were imported into the BMP and aggregated and presented in the solution, where comments and initiatives could be applied.
The module, based on Google web technology, handles the data and complies with rules for traceability and anonymity of respondents. It distributes the survey through satellite servers, ensuring safe and hassle-free data collection. The information gathered helps management take corrective actions, and the BMP measures these initiatives based on set KPIs.
Any survey’s credibility depends on a high response rate. In the case of a patient safety survey, there are a number of challenges with infrastructure and a need for multiple ways to complete the survey. These challenges could have potentially reduced the response rate below the required minimum of 70 percent. The solution presented a survey module within the Corporater BMP that met all of Helse Vest’s needs and delivered these benefits:
- Ability to add localized questions to the predefined set of standard questions
- Immediate presentation of results at the lowest aggregation level
- Aggregated data provided at all levels
- Simple analytical tools
- Ability to track results over time
- Reports, including comments and initiatives, available for all levels
- Implementation of the solution at private institutions in the region
The Surveyor tool at Helse Vest was a great success, with a response rate that exceeded the required 70 percent.
In total, 17,000 employees responded. The responses were collected via email-distributed logins, letters with links and usernames/passwords, open surveys, paper-based surveys, and other options. Furthermore, initiatives based on the survey results could be monitored for performance, based on the set KPIs for each department.