The Balanced Scorecard (BSC) was at the core of transforming Bergen kommune’s strategy into action. To ensure that limited resources would be distributed to the highest-priority areas, the municipality needed a process that quantified strategic objectives and KPIs.
Corporater BMP served as a tool for not only quantifying objectives, but managing scorecards and presenting data to help execute the strategy based on priorities.
Corporater BMP in Bergen Kommune
In an organization with more than 16,000 employees providing a broad spectrum of services, scorecards formed the baseline for the municipality’s governing documents. Measuring results was an essential prerequisite for managing and developing the municipality and its services.
Corporater BMP holds about 400 scorecards for the municipality’s different service functions. Each department within Bergen kommune owns and manages its own scorecard’s content, while a separate, dedicated department manages the process of presenting scorecards on the web and advises the other departments on design and content.
At Bergen kommune, 400 scorecards, 1,350 users and 400 reports span various service areas, which include but are not limited to these major areas:
- Health Care
- Social Services
- Schools and Education
- Traffic, Travel, and Transport
- Consumer Issues
- Culture, Sports, and Leisure
Corporater BMP was an integral part of the challenging development and change processes. As part of its quality control process, Bergen kommune was required to gather feedback from both the public and the municipality’s employees. The Corporater Surveyor tool came in handy for conducting internal and external surveys, with many respondents each year. In addition, the native integration between Surveyor and Corporater BMP made it easy to import survey results into the BMP and graphically present the results in scorecards.