Clariba SEIDOR Enables DOH With Corporater Solution to Deliver Best-In-Class Strategy for Abu Dhabi Citizens

Clariba SEIDOR enables DOH with Corporater solution to deliver best-in-class strategy for Abu Dhabi citizens.

The Department of Health in Abu Dhabi is the regulative body of the Healthcare Sector in the Emirate of Abu Dhabi. It ensures excellence in Healthcare for the community by monitoring the health status of the population and defines the strategy for the health system in Abu Dhabi.

With such a vital role and responsibility towards the citizens of Abu Dhabi, it is important for the Department of Health to have the right solutions in place to effectively design and execute its strategy and related initiatives. After a rigorous selection process, the Department selected the market leading enterprise performance solution from Corporater and its experienced implementation partner Clariba SEIDOR for this project.

“Working with Clariba SEIDOR in this project was made easy by the ability of their consultants to translate our requirements into an effective solution. Their flexibility in accommodating our dynamic business and their fluid communication style ensured a resounding project success.”

— Fatema Al Marzouqi | Divison Manager of Strategic Planning & Performance Management, Department of Health – Abu Dhabi

Industry

Healthcare

Customer Statistics

65+ Hospitals in Abu Dhabi
770+ Clinics in Abu Dhabi
950+ Pharmacies Operating in the Emirate
1520+ Medical Centers in Abu Dhabi
8900+ Inpatient Beds

Solutions Used

Performance Management
Strategy Management

Challenge

Although the Department of Health already had an integrated, proven strategy in place, the process to manage and maintain the many strategic initiatives, related KPIs and business process was highly manual and time-consuming. With the help of, Clariba SEIDOR the Department of Health set out to implement Corporater, a comprehensive solution that brings together Enterprise Performance, Governance, Risk and Compliance to achieve following objectives:

Increase visibility of objectives across the sectors of the organization
Ensure one single source of truth for all corporate performance related information
Provide a user-friendly solution for the executive team to view performance and take action
Increase accuracy with less labour-intensive performance reporting

Solution

With years of experience in delivering complex analytics and enterprise performance solutions, the Clariba team took advantage of its proven implementation methodology and approach. Supported by the project managers of both teams, Clariba SEIDOR engaged with the strategy team of the Department of Health following a structured process yet leveraging an agile approach to ensure continuous engagement of all business members.

Critical Success Factors:

Transparency and trust: Continuous open dialogue between the project team and the business
Flexibility: Adapt to changing business requirements throughout the project following a structured change management methodology
Communication: Effective, fluid, two-way communication among all parties to ensure rapid decision-making

Result

A Best-in-Class Strategy for Abu Dhabi Citizens

With the successful implementation of the Corporater performance management solution, the team at the Department of Health can now count on a more uniform strategy management review process across all departments, accurate data via automated data feeds from its core systems and most importantly more productive communication and decision-making within the organization to manage the vital healthcare initiatives across the Emirate of Abu Dhabi.

Achievements:

The Corporater system helps with the implementation and tracking of the Department of Health strategy and operational plans:

Records all performance elements for Department of Health (objectives, KPIs, …) and their targets
Captures actual performance for each of these elements
Reports the status of each element indicating actual performance vs. targets and the actions to course correct