Fragmented oversight of performance management and governance
In 2005, Kristiansand kommune faced challenges with performance tracking and reporting, necessitating a Balanced Scorecard tool to monitor key performance indicators (KPIs) and align goals. Their aim was to enhance decision-making, resource management, and accountability. Over time, however, new challenges emerged, revealing issues such as unclear roles, fragmented risk oversight, and inadequate tracking tools. To address these issues, Kristiansand kommune evolved their approach by integrating risk management into business practices.