Corporater Helps Helse Vest Improve Accuracy and Drive Efficiency

Corporater Business Management Platform helps Helse Vest compile and aggregate statistical data for KPIs and initiate strategic initiatives.

Helse Vest is one of the four regional institutions responsible for Norway’s national hospital. As part of a government-driven national patient safety program Helse Vest hospitals, along with hospitals in other regions, were required to biannually survey and report their employees’ opinions on patient safety. In addition, they were required to apply appropriate corrective measures across all care teams and hospitals. The survey was conducted by having all employees answer a comprehensive questionnaire about patient welfare and safety.

“Conducting the survey and taking corrective action was a manual and time-consuming process, and we needed a tool that automated the entire process, yet abiding the rules on anonymity and data safety.”

— Inger Helen Berge, IT consultant | Helse Vest

Helse Vest (Western Norway Regional Health Authority), based in Stavanger, Norway, is a state-owned regional health authority operating more than 50 hospitals and institutions in the counties of Rogaland, Hordaland, and Sogn og Fjordane.

Industry

Healthcare

Customer Statistics

25,000 employees

6000 hospitals / institutions

3 counties

Solutions Used

Performance Management

Challenge

With more than 50 institutions, a fragmented IT infrastructure, and rigorous rules for anonymity and data safety, the challenge was to find a solution that met the set standards. Helse Vest needed to make survey results available to all the management levels in the organization, while at the same time securing the respondents’ anonymity. After the surveys were completed, Helse Vest had to follow-up with reports presenting the corrective actions taken. In addition, the surveys had to be followed up on and commented on at regular intervals.

Solution

Corporater introduced Helse Vest to Corporater Surveyor module, which was integrated into Helse Vest solution. Results from surveys were imported into the BMP and aggregated and presented in the solution, where comments and initiatives could be applied.

The module, based on Google web technology, handles the data and complies with rules for traceability and anonymity of respondents. It distributes the survey through satellite servers, ensuring safe and hassle-free data collection. The information gathered helps management take corrective actions, and the BMP measures these initiatives based on set KPIs.

Any survey’s credibility depends on a high response rate. In the case of a patient safety survey, there are a number of challenges with infrastructure and a need for multiple ways to complete the survey. These challenges could have potentially reduced the response rate below the required minimum of 70 percent. The solution presented a survey module within the Corporater BMP that met all of Helse Vest’s needs and delivered these benefits:

Ability to add localized questions to the predefined set of standard questions
Immediate presentation of results at the lowest aggregation level
Aggregated data provided at all levels
Simple analytical tools
Ability to track results over time
Reports, including comments and initiatives, available for all levels
Implementation of the solution at private institutions in the region

The Surveyor tool at Helse Vest was a great success, with a response rate that exceeded the required 70 percent.

In total, 17,000 employees responded. The responses were collected via email-distributed logins, letters with links and usernames/passwords, open surveys, paper-based surveys, and other options. Furthermore, initiatives based on the survey results could be monitored for performance, based on the set KPIs for each department.

Results

The implementation of Corporater solution at Helse Vest led to:

Automated Survey Management

The team at Helse Vest can now set up and distribute surveys for employees and patients that follow all applicable rules and regulations for confidentiality. Results are automatically uploaded and presented in the Corporater BMP and are available to all levels of management.
Well-Managed Strategic Initiatives

Helse Vest implemented several strategic initiatives based on survey results from various departments. The BMP allows management to measure the performance of these initiatives and analyze their contribution to achieving desired outcomes and managing risk.
Improved Management Reporting and Transparency

Data aggregated across departments has led to better management reporting and increased transparency among departments. The real-time reports have created visibility for senior management, who can dive deep into performance nuances by department, KPI, targets, and other criteria.