NTPC drives efficiency with Corporater

NTPC needed a tool that would help them to streamline internal processes, teams and individuals and align them with the organizational level goals. Previously, information was in silos and there was no accurate way of presenting a single version of truth. Management reporting required substantial time and effort to be spent in connecting the disparate sources of information. The organization also needed a single platform that provided the ability to track and improve performance measures.

NTPC wanted to improve the efficiency of the Operations Review Team (ORT) meeting, which managed the activities and functions of various teams, but lacked a consistent view of performance across the line of reporting. The primary goal of the ORT management framework is to assess the effectiveness of internal operating processes and procedures contained in the service-level agreement (SLA). ORT also validates how operations staff members have documented day-to-day activities and tasks, thus ensuring that the key operational knowledge remains current and accessible to all members of the operations staff.

Corporater helps NTPC in capturing relevant parameters in a scorecard view for timely and informed decision-making. The Corporater ORT management framework effectively handles processes involved in collecting exceptions from various stations, reporting escalations, and identifying problem areas, and automates dashboard views for decision-making.

Corporater Business Management Platform at NTPC Ltd

Corporater has enabled NTPC in translating strategy into a performance framework, reporting related parameters and other key indicators in a scorecard view. The Corporater solution contains inter-related role specific scorecards and a means for effective strategic initiative conception and implementation.

In organizations as large and significant as NTPC, data resides in diverse systems making it harder for users to identify and report exceptions. This requires lengthy and effort intensive processes for collecting exceptions from various stations, reporting escalations, identifying problem areas, and supporting multiple reporting formats. While the process for formulation, communication and compliance to recommendations is fragmented and time-consuming, Corporater ORT management framework has successfully handled this process for effective decision support for the top management, and for stations.

Corporater has helped NTPC to manage exceptions and escalations, and to cascade initiatives and tasks top down or bottom up. Further, it helps in survey data analysis and links them to specific parameters.

The Corporater solution has facilitated tracking of critical processes, provided pro-active support for ensuring legal compliance and has helped achieve event-based/conditional reporting.

With Corporater, NTPC has been able to derive business insights out of voluminous data and produce on-demand reports, conditional alerts as well as perform data analysis.