NTPC needed a tool that would help them to streamline internal processes, teams and individuals and align them with the organizational level goals. Previously, information was in silos and there was no accurate way of presenting a single version of truth. Management reporting required substantial time and effort to be spent in connecting the disparate sources of information. The organization also needed a single platform that provided the ability to track and improve performance measures.
NTPC wanted to improve the efficiency of the Operations Review Team (ORT) meeting, which managed the activities and functions of various teams, but lacked a consistent view of performance across the line of reporting. The primary goal of the ORT management framework is to assess the effectiveness of internal operating processes and procedures contained in the service-level agreement (SLA). ORT also validates how operations staff members have documented day-to-day activities and tasks, thus ensuring that the key operational knowledge remains current and accessible to all members of the operations staff.