strategy management

Rock Your Business

Fans of The Eagles – and really, how can you not be a fan of a group that has produced so many memorable songs on the way to selling a whopping 150 million albums over their 30 year span – will be interested in a fascinating documentary titled “History of the Eagles [...]

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strategy management

Connecting what you Do with what you want to Achieve

I have been consulting several clients lately, and I have discovered a pattern that I think is common in many companies. The vision, the strategy, and the KPI’s are well established and linked. But I seldom find the [...]

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Balanced Scorecard

New Management Messiah

The Balanced Scorecard has been evolving since it was first mentioned by Art Schneiderman in 1987. Kaplan and Norton branded it and made it known to the world. They further developed it from a measurement system in to a management system [...]

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Balanced Scorecard

The Offshoring Balanced Scorecard

When I read a business magazine, it’s not only the articles themselves that draw my attention, but also the glossy eye-catching advertisements surrounding the words of wisdom. A scan of the ads reveals what’s hot in the business world – the products and [...]

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strategy management

The Serious Downside of Working Lunches

Over the past twenty years, I’ve facilitated thousands of workshops during which my clients engage in the significant mental effort required to develop Balanced Scorecards that will lead to the execution of their strategy [...]

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Balanced Scorecard

The Power of Counter-Balanced Measures

Recently I worked with a client who was in the process of cascading the Balanced Scorecard throughout their organization; taking that all-important step of using the power of linked Scorecard performance measures [...]

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Corporate Performance Management Solution

Fortifying Your Financial Perspective

In most writing on the Balanced Scorecard you will find substantially less ink devoted to the Financial perspective than to the Customer, Internal Process, and Employee Learning and Growth dimensions. This is certainly not a surprise to people familiar with the [...]

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strategy management

Getting Your Board on Board

In a wide-ranging discussion I recently held with the senior strategy officer of a midsized organization the conversation eventually made its way to their Board of Directors. I asked how involved the Board had been in their Balanced Scorecard. “Not at all” this person [...]

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strategy management

Do Government “Customers” Have a Choice?

In many ways I believe the essence of strategy lies in the choice of a singular value proposition, or determining how you will balance your resources across the spectrum of choices. What is a value proposition? [...]

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strategy management

Governance Document Jungle

Lately I have been helping a large government organization with their Balanced Scorecard model. It amazed me to see the number of documents they had containing plans and strategies. The documents were written for communication purposes to various [...]

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strategy management

How Well-Intentioned Leaders Can Sabotage a Balanced Scorecard Implementation

It’s well documented that organizations struggle with change. In one of many studies on the topic, Michael Beer of Harvard Business School estimates failure rates as high [...]

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Balanced Scorecard

Unfreezing Your Balanced Scorecard

One of the basic tenets of change management is that over time people and institutions tend to become ‘frozen’ in their ways of doing things. Frozen in the way they think about customers and markets, about which products and services to provide [...]

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