Are we in control of rising cost or is cost ruling us?
As a young financial controller, I made an observation that I won’t ever forget. I had collected the various departments’ budgets for the next 5 years (a bottom-up process) and summarized the numbers. The 5 year period showed increased cost. When my manager saw the rising curves he stopped for some seconds and took the pen and drew a new line. “This is our future cost development,” he said. At first, I thought he was not serious, but after a while, I understood he really meant it.
He told me that I should minimize the impact on the overall operations given the new target cost level. This was a healthy exercise that all businesses should undertake – even if they are not in crisis. My manager did not have to cut cost like this – he just did it – and I admire him much for this.
I worked in the Shared Services Division, and the cost-cutting exercise did not impact our services much. Like you reshuffle your furniture at home every now and then – you should also do reshuffling and cut or do less of some activities, for a good cost impact.