Strategy Management

Open your doors to strategy

I was touring the Middle East over the last two weeks where I met a lot of great people representing disciplines like Quality, Processes, HR, Operations, Project and Risk management. When I asked them a simple question, “What is performance management?” they all [...]

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Balanced Scorecard

You’re Not as Close as You Think

In the past I’ve written about the problems that can occur when organizations developing a Balanced Scorecard don’t agree on the terminology they will employ during the process (see: “The Importance of Terminology to Your Balanced Scorecard” [...]

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Performance scorecard

What is your score?

I have encountered this question a few times regarding the Balanced Scorecard framework. Using EPM Suite, customers can place a status gauge on the scorecard as a whole, or they can display the “scores” of various KPIs or scorecards. A few customers use [...]

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Balanced Scorecard Software

How to choose a Balanced Scorecard Software – Question #3

I am continuing with a third Balanced Scorecard software selection question that can save millions. I hope you will find it interesting. This time it is about customer references. Who are your non-reference customers and [...]

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Balanced Scorecard Software

How to choose a Balanced Scorecard Software – Question# 2

I am following up with a new post in my series “How to choose a Balanced Scorecard Software”. I hope you will find these questions usefully. Today’s question is: Can you model my BSC model in your software for [...]

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Balanced Scorecard Software

How to choose a Balanced Scorecard Software

I am geared up to start a new series on balanced scorecard software selection with an aim to provide some good and hopefully neutral advice on this subject. In my long stint in this business, I have seen how a lot [...]

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About the Balanced Scorecard

What Car Repair Can Teach You About the Balanced Scorecard

I don’t know if it’s a sudden thirst for knowledge or a classic midlife crisis, but recently I’ve become very interested in cars. Not just a typical urge characterized by the purchase of a sleek new sports car, but [...]

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journey towards your strategic destination

Businesses have to party more

I am stuck in an airport on my way to the Middle East and I thought I would spend this time writing more of what I experienced at this year’s Global Leadership summit. Bill Hybel talked about the journey of a company from its current position to the future [...]

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Strategy execution

Beware the “Best”

I’ve been in the ‘business world’ in some form or fashion now for close to thirty years – first as a student (graduating in 1986), then through my corporate career with an accounting firm, a manufacturing company, and a utility. The past twelve years have been spent writing [...]

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change initiatives

Choose Your Words Wisely

I love words and for the most part I consider myself at least a competent communicator, that is until I read this recent finding from researchers at Texas A & M University: “How we experience change is largely dependent on the words used and how they are [...]

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Summit of the Americas 2010 in Review cover

Summit of the Americas 2010 in Review

Before I begin, I would like to share my impressions of the 2009 summit– one year later: the strike! I arrived in San Francisco late at night and was greeted by striking hotel workers (and I don’t mean “good looking”) [...]

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Summit of the Americas 2010 in Review cover Event Season

Event Season

I am currently traveling– heading to San Diego for the Palladium Americas Summit. This is our fifth sponsorship of the event, which alternates between San Francisco and San Diego. I always enjoy the energy of this event, which focuses purely on the methodology [...]

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