Strategy Management

You are the CEO for a reason

Before the first workshop with a new client I meet with the organization’s CEO or Executive Director to share with them the purpose of the event, outline my approach, and review their role in helping the group achieve its desired outcomes. Although every individual [...]

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strategy management

Do Government “Customers” Have a Choice?

In many ways I believe the essence of strategy lies in the choice of a singular value proposition, or determining how you will balance your resources across the spectrum of choices. What is a value proposition? [...]

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Corporate Performance Management

Do we need to re-write all management literature?

I have lately been reading a book about the Renaissance period and how the rulers of Firenze managed to navigate in the political landscape about 500 years ago. It struck me that the management discipline 500 years [...]

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Corporate Performance Management

Rules-based Reporting

Did you know that the Reporter module has far more capabilities than just being able to report on elements in the web? Building on my previous blog entry, reports can be written that follow the same “rules” that businesses use in reporting and distributing information [...]

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Spark change begin with proactive action

To Spark Change, Begin with a Provocative Action

When working with clients on strategy execution I tell them they’re about to embark on a journey of great change. A change in the way they measure and manage performance, a change in the way they report and analyze [...]

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strategy management

How Well-Intentioned Leaders Can Sabotage a Balanced Scorecard Implementation

It’s well documented that organizations struggle with change. In one of many studies on the topic, Michael Beer of Harvard Business School estimates failure rates as high [...]

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Business intelligence and analytics

Trust Your Guts – Instinct vs Analytics

You can’t connect the dots looking forward; you can only connect them looking backwards…you have to trust that the dots will somehow connect in your future. You have to trust in something — your gut, destiny, life, karma, whatever. This approach has never [...]

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corporate performance management

How to Report Team Performance

I frequently become involved with customer cases involving the Reporter module. This is a bad habit of mine that I am struggling to break, but I just cannot help myself. My involvement gives me insight into actual customer needs. This insight results in me carrying [...]

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business intelligence

“Agility” is the next wave

I don’t know if you have had a chance to look at the North American Palladium Summit program for this year. One of the main topics Kaplan & Norton are speaking about is “Agility & Speed” and the response time for an organization to adapt their strategy [...]

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Balanced Scorecard

Unfreezing Your Balanced Scorecard

One of the basic tenets of change management is that over time people and institutions tend to become ‘frozen’ in their ways of doing things. Frozen in the way they think about customers and markets, about which products and services to provide [...]

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