strategy management

How Well-Intentioned Leaders Can Sabotage a Balanced Scorecard Implementation

Paul Niven

It’s well documented that organizations struggle with change. In one of many studies on the topic, Michael Beer of Harvard Business School estimates failure rates as high [...]

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Balanced Scorecard

Unfreezing Your Balanced Scorecard

Paul Niven

One of the basic tenets of change management is that over time people and institutions tend to become ‘frozen’ in their ways of doing things. Frozen in the way they think about customers and markets, about which products and services to provide [...]

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strategy management

Simplicity – It’s Harder than it Sounds

Paul Niven

If you had one of the top productivity blogs on the web do you think it would be wise to suddenly tell your readers they should “Toss productivity advice out the window?” Seems crazy, or at least counter intuitive, but that’s exactly what Zen Habits blogger Leo [...]

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corporate performance management

The Power of Leading Indicators – As Important As Ever

Paul Niven

In the Performance Management and Balanced Scorecard worlds we often highlight the value of leading indicators of success. An effective system should contain a mix of lagging and leading measures [...]

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Strategy Management

Communication Lessons from Zenyatta

Paul Niven

So who is Zenyatta, you ask? Quite simply, she is one of the greatest racehorses of all time, compiling an astounding record of 19 victories in 20 starts against some of the best equine athletes in the world. Her lone defeat [...]

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Balanced Scorecard Forum

A Report from the Dubai Balanced Scorecard Forum

Paul Niven

Last week I had the great pleasure to speak at the 2011 Balanced Scorecard Forum in Dubai. It was my first trip to the Emirates and thus my first direct exposure to the business environment in that corner of the world [...]

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Strategic Planning

How to Fix Strategic Planning

Paul Niven

Research suggests that strategic planning is perhaps the most widely used managerial tool, with close to 90 percent of all organizations developing plans. However, McKinsey recently noted that less than half of organizations are pleased with the strategic planning [...]

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Balanced Scorecard

You’re Not as Close as You Think

Paul Niven

In the past I’ve written about the problems that can occur when organizations developing a Balanced Scorecard don’t agree on the terminology they will employ during the process (see: “The Importance of Terminology to Your Balanced Scorecard” [...]

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About the Balanced Scorecard

What Car Repair Can Teach You About the Balanced Scorecard

Paul Niven

I don’t know if it’s a sudden thirst for knowledge or a classic midlife crisis, but recently I’ve become very interested in cars. Not just a typical urge characterized by the purchase of a sleek new sports car, but [...]

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Strategy execution

Beware the “Best”

Paul Niven

I’ve been in the ‘business world’ in some form or fashion now for close to thirty years – first as a student (graduating in 1986), then through my corporate career with an accounting firm, a manufacturing company, and a utility. The past twelve years have been spent writing [...]

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change initiatives

Choose Your Words Wisely

Paul Niven

I love words and for the most part I consider myself at least a competent communicator, that is until I read this recent finding from researchers at Texas A & M University: “How we experience change is largely dependent on the words used and how they are [...]

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Summit of the Americas 2010 in Review Hyundai cover

Hyundai Attempts to Pursue Two Value Propositions – Can They Manage the Transition?

Paul Niven

In my strategic planning fable “Roadmaps and Revelations” one of the four fundamental strategy questions I offer to readers is “How do you sell?” which represents the [...]

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