corporate performance management

To Spark Change, Begin with a Provocative Action

When working with clients on strategy execution I tell them they’re about to embark on a journey of great change. A change in the way they measure and manage performance, a change in the way they report and analyze [...]

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strategy management

How Well-Intentioned Leaders Can Sabotage a Balanced Scorecard Implementation

It’s well documented that organizations struggle with change. In one of many studies on the topic, Michael Beer of Harvard Business School estimates failure rates as high [...]

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Business intelligence and analytics

Trust Your Guts – Instinct vs Analytics

You can’t connect the dots looking forward; you can only connect them looking backwards…you have to trust that the dots will somehow connect in your future. You have to trust in something — your gut, destiny, life, karma, whatever. This approach has never [...]

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corporate performance management

Reporting Performance by Teams

I frequently become involved with customer cases involving the Reporter module. This is a bad habit of mine that I am struggling to break, but I just cannot help myself. My involvement gives me insight into actual customer needs. This insight results in me carrying [...]

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business intelligence

“Agility” is the next wave

I don’t know if you have had a chance to look at the North American Palladium Summit program for this year. One of the main topics Kaplan & Norton are speaking about is “Agility & Speed” and the response time for an organization to adapt their strategy [...]

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Balanced Scorecard

Unfreezing Your Balanced Scorecard

One of the basic tenets of change management is that over time people and institutions tend to become ‘frozen’ in their ways of doing things. Frozen in the way they think about customers and markets, about which products and services to provide [...]

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strategy management

Simplicity – It’s Harder than it Sounds

If you had one of the top productivity blogs on the web do you think it would be wise to suddenly tell your readers they should “Toss productivity advice out the window?” Seems crazy, or at least counter intuitive, but that’s exactly what Zen Habits blogger Leo [...]

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strategy management

ONWARD! – Action Brings Clarity

If you never take action, you’ll never get any feedback on your attempts, and without feedback, you’ll never grow as a problem-solver…When you do take action, every result is an opportunity to reflect and learn valuable lessons. Even if what you take away from [...]

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corporate performance management

The Power of Leading Indicators – As Important As Ever

In the Performance Management and Balanced Scorecard worlds we often highlight the value of leading indicators of success. An effective system should contain a mix of lagging and leading measures [...]

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business intelligence and analytics

The Space Between – The People Side of Change

I was a fresh MBA student, on my intern assignment between semesters at the ripe young age of 26. I had just finished a year of “Business 101” and was bursting with confidence (some might say cockiness) [...]

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